Refund Policy

Last Updated: June 23, 2025

Thank you for choosing Hailuo 02, the advanced AI-powered platform for cutting-edge video generation. This refund policy explains when and how we issue refunds, along with important limitations based on credit usage and subscription status. By purchasing or subscribing to Hailuo 02 services, you agree to this policy.

Subscription and Payment Terms

  • Hailuo 02 offers the following billing options:
  • Credits: Consumable units used to run Hailuo 02 video generation tasks.
  • Subscriptions: Plans that provide monthly or annual access to Hailuo 02 credits and premium features.
  • Payments are securely processed via third-party providers, and Hailuo 02 usage is tracked in real time.

Refund Policy

We understand that issues can occur with Hailuo 02 services. However, due to the nature of digital content and instant usage of Hailuo 02 AI video generation, our refund policy includes the following key rules:

  • Time Limit: Refund requests must be made within 3 days of your Hailuo 02 purchase. After this period, we cannot process any refund requests.
  • Credit Usage: Once any Hailuo 02 credits have been used, refunds are no longer eligible, regardless of the time since purchase.
  • Refund Deduction Notice: Processing fees will be deducted from the refund amount。

How to Request a Refund

If you meet the eligibility criteria and wish to request a refund for your Hailuo 02 services, please follow these steps:

  • 1. Contact Us: Reach out to our Hailuo 02 support team at [email protected]
  • 2. Provide Details: Include your Hailuo 02 account details, order number, purchase date, and reason for the refund request.
  • 3. Submit Within 3 Days: Ensure your request is submitted within 3 days of your Hailuo 02 purchase.

Processing Refunds

We typically respond to Hailuo 02 refund requests within 1–2 business days. If the refund is approved, it will be processed within 24–48 hours. The exact time it takes for the funds to appear in your account depends on your payment provider.

Changes to This Policy

We reserve the right to update our Hailuo 02 refund policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically.

If you have any questions about Hailuo 02 refunds, you can always reach us at [email protected].